At Ronash, we are looking for a Customer care specialist who provides professional customer support and ensures customer satisfaction. Ideal candidates for this position are patient, empathetic, and passionately communicative. They can put themselves in their customers’ shoes and advocate for them when necessary.
If you are interested in this position.
This position work in a rotational shift pattern in the Morning, Evening, and Night shift in order to have 24/7 coverage.
***Please send your resume in English, only English ones will be reviewed.***
What You'll Do
- Respond promptly to customer inquiries
- Communicate with customers through various channels
- Acknowledge and resolve customer complaints
- Get to know our products inside and out so that you can answer questions
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with colleagues as necessary
- Provide feedback on the efficiency of the customer service process
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