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          پیگیری قطعی

          گارانتی کاربوم

          استخدام مداوم

          پاک کردن همه  ( ۱ )

          بیش از ۱ ماه قبل

          استخدام IT Help Desk Expert

          پیگیری قطعی

          ارسال رزومه
          • جزئیات موقعیت شغلی
          • درباره شرکت
          جنسیت
          فرقی نمی کند

          شرح شغل / وظایف

          POSITION SNAPSHOT: Location: Factory of Nestle, Qazvin, Iran. Company: Nestlé. Position: Full-time. ** The contract for this position will be with another company ** ***Please only apply if you have no problem having external contact (not with Nestle)*** POSITION SUMMARY: In accordance with the service level agreement, real-time support, provide high-quality, customer-focused infrastructure support covering Windows Infrastructure. A day in the life of IT Help Desk Expert:


          ● Install desktop, laptop, tablet, printers, and other required infrastructure components and perform upgrades and replacements of these components, whenever necessary.


          ● Help users and execute and maintain user administration processes and procedures for local markets supported by the customer care unit. This includes AD administration functions.


          ● Resolve all LGO user access-related problem tickets within SLA timeframes and GLOBE standards.


          ● Manage incidents in the IT infrastructure area, and ensure that they are properly escalated to the GC.


          ● Coordinate with LGO customer care and GC support teams in resolving IT infrastructure issues in their market, e.g. server, and workstation operations in all sites in the markets/region.


          ● Support Microsoft software in the sites of Iran.


          ● Respond to access-related security issues by providing relevant information and sending relevant KPI reports.


          ● Compliant and security SOPs implementation and administration for the site responsibilities.


          ● IT asset management.


          ● Participate in NCE projects in the local IT infrastructure in the market.


          ● Maintain customer focus: ensure that he or she has an understanding and affords business needs with a level of priorities required.

          الزامات / مهارت‌ها

          What will make you successful:


          ● Skills in the required technology area.


          ● Strong problem-solving and analytical skills.


          ● Communications skills.


          ● Ability to work in a team.


          ● Ability to work under pressure.


          ● Knowledge of English.


          ● MCSA Certificate is a plus.


          ● CCNA Certificate is a plus.


          ● More than three years of experience in one or more of the required technology specializations and/or suitable tertiary qualifications in IT.

          معرفی شرکت نستله ایران

          www.nestle.ir
          • Food 

          امکانات شرکت

          • ساعات کاری منعطف

          • بیمه تکمیلی

          • پاداش عملکردی

          • دورکاری

          • برنامه‌های آموزشی