Job Description
The IT help desk is responsible for researching, diagnosing, resolving problems, and supporting the day-to-day first level of windows, workstations, printers, etc. according to agreed SLA and responsibility definitions between LGO and the user community.
The tasks include, but are not limited to:
- Installation of desktop, laptop, tablet, printers, and other required infrastructure components and perform upgrades and replacements of these components, whenever necessary.
- Help users and execute and maintain user administration processes and procedures for the local market supported by the customer care unit. This includes AD administration functions.
- Resolve all LGO user access-related problem tickets within SLA timeframes and GLOBE standards.
- Management of incidents and an asset in the IT infrastructure area, and ensure that they are properly escalated to the GC;
- Coordination with LGO customer care and GC support teams in resolving IT infrastructure issues in their market, e.g., Server, and workstation operations in all sites in the markets/region
- Support of Microsoft/Non-Microsoft software in the sites of Iran
- Respond to access-related security issues by providing relevant information and sending relevant KPI reports
- Compliant and security SOPs Implementation and administration for the site responsibilities.
- IT asset management.
- Participate in the local IT infrastructure project in the market.
- Maintain customer focus: ensure that He or she has an understanding and afford business needs with the level of priorities required.
The contract for this position will be with another company.
Please only apply if you have no problem having external contact (not with Nestle).
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