Operations Processes Specialist


  • Full Time
  • Negotiable
  • Industrial Management / Engineering
  • Jordan
  • Job position details
  • About company
  • Field of Study:   Industrial engineering Information Technology Management industrial management MBA
  • Degree Level:   Bachelor's degree ، Master's Degree
  • Gender:   No Difference
  • Age Range:   35 to 22 years
  • Ops Processes team is a growing unit in Snapp. We are looking for people to take the operations processes to the next level. By joining this team, you will get a chance to create new business processes and improve the current processes in the operations department giving you a good experience of processes of a ride-hailing company. This role will primarily support operations processes for all regions of Iran and will be based in Snapp’s HQ in Tehran.

    Roles and Responsibility


    Understanding of BPM and BPMN2

    Familiarity with reference models such as APQC

    Understanding of Balanced Scorecard (BSC)

    BPMS Knowledge such as Bizagi Studio and Process maker is an advantage


Manage “Processes Identification” sessions with different units Mapping business processes with BPMN2 Analyzing problems and Improving current processes Develop SOP and guideline for business processes and units Identify interfaces between processes with Information systems and organizational strategies Design and monitoring of performance indicators evaluating the trends in KPI’s to improve the main indices Providing efficiencies of units periodically providing the weekly and monthly reports Improving the performance of operational units Improving intra-organizational communications Reduce operations department costs Automating Ops processes as much as possible

Soft Skills

  • Flexibility
  • Communications skill
  • Strategic thinking
  • Team work

معرفی اسنپ

  • Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to Snapp drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

امکانات شرکت

  • بیمه تکمیلی

  • پزشک سازمانی

  • برنامه‌های آموزشی

  • اردوهای تیمی و آموزشی

  • ساعات کاری منعطف

  • میان وعده

  • ناهار