About the Role
Parspooyesh is looking for an experienced Telecom Product & Delivery Manager to lead the delivery of complex telecom software projects and contribute to product decisions.
Approximately 70% of this role is focused on project delivery and 30% on product management. You will lead one active development project end to end while coordinating product and delivery activities for one solutions currently in the maintenance phase.
This is a customer-facing, cross-functional role involving close collaboration with Development, DevOps, Support, and commercial stakeholders. It is best suited to someone who can align multiple teams and drive delivery without relying on direct organizational authority.
Key Responsibilities
Project and Delivery Management
- Create and maintain project plans covering scope, deliverables, schedules, milestones, dependencies, and resource requirements.
- Lead projects from discovery and scope definition through development, deployment, customer acceptance, and post-go-live stabilization.
- Continuously track project progress, identify deviations, and coordinate corrective actions.
- Identify and manage project risks, impediments, dependencies, and escalations.
- Coordinate Development, DevOps, and Support teams to achieve timely and high-quality delivery.
- Plan and coordinate UAT, release readiness, deployment, cutover, and customer acceptance activities.
- Prepare and communicate clear project status reports, including risks, delays, dependencies, and mitigation actions.
- Contribute to the preparation and maintenance of Statements of Work in collaboration with technical teams and relevant stakeholders.
- Gather technical input from Development and Support teams for change-impact documentation and Change Requests.
- Coordinate delivery and product activities for solutions that have entered the maintenance phase.
Product Management
- Actively contribute to the product roadmap by analyzing customer needs, business value, technical constraints, and market conditions.
- Provide structured recommendations for roadmap and priority decisions.
- Translate business and technical requirements into product requirements, epics, user stories, acceptance criteria, and non-functional requirements.
- Maintain and clarify the product backlog in collaboration with the Product Lead and technical teams.
- Help prioritize features, defects, and technical debt based on business value, service stability, and project commitments.
- Collect and analyze post-deployment customer feedback and recommend iterative product improvements.
- Work with Technical Leads to define and validate functional and technical scenarios.
Customer Engagement and Documentation
- Lead customer discovery sessions, solution workshops, and relevant presales meetings.
- Manage customer expectations and establish a shared understanding of project scope, deliverables, constraints, and timelines.
- Own the follow-up of customer issues and escalations until a clear resolution is reached.
- Present project and product updates to both technical and executive audiences.
- Prepare supporting artifacts such as functional flows, sequence diagrams, wireframes, release notes, and support or training documentation.
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