POSITION SNAPSHOT
Location: Head Office – Provinces
Company: Nestlé
Full time
POSITION SUMMARY:
The primary responsibility of the sales support manager is to enable the sales team, and the category managers to make effective business decisions based on accurate data and analysis insight, to manage sales operations in order to achieve sales objectives, to coordinate between the stakeholders, and to provide key meetings and provide valuable insight to the sales team. The ideal candidate should be results-focused, service-oriented, and proactive.
A DAY IN THE LIFE …
- Follow up with sales performance versus objectives and provide feedback and necessary insightful analysis to the sales teams and category managers team.
- Support and monitor the efficiency and effectiveness of target and incentive
- Ensure the adaptation of all tools that will allow the Head of Sales to track and analyze Business related data.
- Perform as a Sales co-pilot and provide analysis and insights, heads up, and recommendations to the sales team to enable them to take the key decisions related to sales strategy, ROI improvement, and TTS optimization.
- Actively planning and following up with the department budget and cost including Total Trade Spend (TTS) budget.
- Support TTS efficiency by conducting pre and post-evaluation and learning logs to maximize ROI.
- Participate in the annual budgeting process and calendarizing of volumes.
- Monitor to ensure the accuracy and compliance of Salesforce Incentive’s calculation.
- Ensure dispute management by providing relevant reports and analyses and participating in meetings with customers.
- Ensure Reconciliation is done on a monthly basis and analysis regarding root causes and provide an action plan (1C).
- Communicate and validate sales and TTS reports to HO to be reflected in Mosaic (1C).
- Ensure TTS elements bookings are in line with related GLs (1C).
- Lead on mapping new claim-capturing process as per business needs (1C/CPPO).
- Monitor and oversee the sales support team's daily tasks to ensure continuous training and coaching are in place for sales support team members.
- Conduct training/refreshers to sales, sales support team, and other stakeholders to improve business insight regarding all sales-related topics.
- Lead sales support process to ensure efficiency and synchronized the planning cycle and to ensure optimum production.
- Revamp and restructure the sales support team to accommodate business needs and priorities.
- Conduct weekly compliance checking meetings to ensure all documentation and process are in line.
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