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Afranet

Job Opportunity : NOC Call Center ( Expired )

Company : Afranet

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Seniority Level:

Expert

domain

Job Category:

IT - Software & Web

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Job Type:

Full Time

Requirements

Field of Study

Degree Level

Bachelor's degree

Age Range

25 To 35 Year

Gender

No Difference

Requirements

Between 2 and 5 years In Call Center

Skills

60 % Complete
60 % Complete
English
60% Complete

Soft Skills

Communications skill

Flexibility

Negotiation

Commitment

Self-development

Problem-solving and decision-making

Self-management

Adaptability

Team work

Conflict Management

Accountability

Customer Orientation

Tasks

• Answering the phone calls at Network Operations Center (NOC) department

• Evaluation of the received customers and forwarding them to the technical team

• Checking CRM / Ticketing systems for follow-up tasks / issues due the specified SLA

• Ability to do basic troubleshooting

• Follow-up customers in order to evaluate service quality / Survey forms

• Arrangement of the periodic customer care planning

• Creating documents

• Translating the particular technical documents

• Providing daily / weekly / monthly reports on activities

• Manage customer communications and expectations

• Arrangement of particular training courses

About Company

Afranet, is a public company operating within the IT sector in Iran. Headquartered in Tehran, it is one of the largest IT services companies in the country providing a range of products, capabilities and consulting services to a broad spectrum of business communities The company's current portfolio, includes broadband internet, data center, cloud services and e-commerce.

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