Hiring Senior Customer Insights Analyst

·         Setting up Data & Insight practices and structuring D&I initiatives in call center to capture customer insight

·           Maintain up-to-date knowledge of customer segmentation models and methodologies

·         Use statistical analysis to draw conclusions from data and communicate findings to non-technical audiences

·         Using automated tools (including the google set of tools and other data analyzing tools) to extract data from primary and secondary sources in order to generate customer insight

·         Filter, monitor،analyze and interpret data trends on customer call & ticket activity performance also all customer related SLAs and KPIs to generate regular (daily, monthly, quarterly…) reports

·         Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for customer behavior diagnosis and prediction

·         Collaborate with cross-functional teams to ensure customer insights are integrated into decision-making

·         Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends

·         Manage multiple projects simultaneously while meeting deadlines

·         Perform ad hoc analyses as needed