More Than a Month

Hiring Senior Customer Insights Analyst

پیگیری قطعی

  • Job position details
  • About company
Type of cooperation
Bachelor's Degree
No Difference
Age Range
25 to 35 years

Job Description / Tasks


·         Setting up Data & Insight practices and structuring D&I initiatives in call center to capture customer insight

·           Maintain up-to-date knowledge of customer segmentation models and methodologies

·         Use statistical analysis to draw conclusions from data and communicate findings to non-technical audiences

·         Using automated tools (including the google set of tools and other data analyzing tools) to extract data from primary and secondary sources in order to generate customer insight

·         Filter, monitor،analyze and interpret data trends on customer call & ticket activity performance also all customer related SLAs and KPIs to generate regular (daily, monthly, quarterly…) reports

·         Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for customer behavior diagnosis and prediction

·         Collaborate with cross-functional teams to ensure customer insights are integrated into decision-making

·         Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends

·         Manage multiple projects simultaneously while meeting deadlines

·         Perform ad hoc analyses as needed



Requirements / Skills

·         Strong experience and knowledge of SQL essential

·         Knowledge of data modeling in a customer behavioral insight context

·         Strong communication skills – able to communicate complex analytical concepts in a clear and concise manner to stakeholders

·         Commercially focused, and aware of how insight can be used to drive business value

·         A passion for data analysis and problem solving with a proactive approach

·         Quality, accuracy, and attention to detail

·         The ability to work proactively and independently, effectively prioritize workload and thrive in a fast-paced environment

·         Advanced data analysis in Microsoft Excel

·         Experience and knowledge of programming languages like, Oracle, R, MATLAB, and Python

·         Experience and knowledge of Data Visualization software (Power BI, Tableau, Google Data studio, Qlik

·         Familiar with standard frameworks such as ITIL, TMF SID, eTOM and TAM

·         Solid domain knowledge of BSS applications - which include portals, CRM, Billing, Order management with deep domain knowledge in CRM.

Introduction کارگزاری آگاه

  • گروه مالی آگاه، اولین بار در سال ۱۳۸۴ و با تاسیس کارگزاری به بازار سرمایه کشور قدم گذاشت. در سال‌هایی که گذشت، تمام تلاش‌ ما ارائه بهترین خدمات و محصولات به مشتریان بازار سرمایه بوده است. امروز، آگاه با اولویت قرار دادن رضایت مشتریان خود و به پشتوانه اعتماد شما، دیگر تنها یک کارگزاری نیست... گروه آگاه جایی است که از صفر تا بی نهایت بازار سرمایه را در خود جای داده است.

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