IT Service Management Workflow Designer - based on ITIL

NAK

One Month ago

  • Full Time
  • Negotiable
  • Programming
  • No.2, at the entrance of Zayandehrood alley, Mollasadra street, Vanak square, Tehran ,Iran
  • Job position details
  • About company
  • Field of Study:   computer engineer IT Engineer
  • Degree Level:   Bachelor's degree ، Master's Degree
  • Gender:   No Difference
  • Between 2 and 5 years InRelevant field
  • At least 3 years of relevant experience

    B.Sc. in Information Technology, Industrial, or Software Engineering

Tasks

Interact with service owners, operational teams to understand process requirements and SLAs Managing and Improving IT Processes and Services Most Request Management, Incident, Problem, and Change Mastering ITIL knowledge (mastering ITIL v3 and familiar with ITIL4) Master the basics of ITSM knowledge with ITIL design and implementation approach Experience with ITIL process development tools (such as Jira) Familiar with (and preferably mastery) with agile methodologies (Scrum, Kanban) and Agile concepts Preferably familiar with COBIT risk management Service Catalog design experience Ability to extract ITSM processes to implement in tools

Soft Skills

  • Team work
  • Accountability
  • Creativity and innovation
  • Problem-solving and decision-making
  • Flexibility
  • Strategic thinking

معرفی نقش اول کیفیت

  • Naghshe Aval Keyfiat Company (NAK) is a provider of telecommunication and IT managed services aiming to localize providing the technical and engineering services of telecommunication and IT industry in the country which was established in ۲۰۱۱. Services of the company include management of needed activities throughout the life cycle of telecommunication and IT services. The most important activities include designing, implementation and maintenance service, project implementation as Full Turn Key projects either as a contractor or as a venture partner which decreases operational risk, enhances operational excellence, reduces operational and capital costs significantly and finally guarantees and enhances reliability of our key customers. NAK is a service provider of managed telecommunication services. Using efficient, young human forces with internal motivation besides having global technology and knowledge as the main driver for providing the services in addition to usage of modern systems and processes guarantee provision of desired services and continuous improvement.

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