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NAK

Job Opportunity : IT Service Management Workflow Designer - based on ITIL ( 1.8571428571429 Weeks ago )

Company : NAK

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Seniority Level:

Expert , Experienced

domain

Job Category:

Programming and software

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Job Type:

Full Time

Salary :

Negotiable

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Tehran | No.2, at the entrance of Zayandehrood alley, Mollasadra street, Vanak square, Tehran ,Iran

Requirements

Degree Level

Bachelor's degree Master's Degree

Gender

No Difference

Requirements

Between 2 and 5 years In Relevant field

At least 3 years of relevant experience

B.Sc. in Information Technology, Industrial, or Software Engineering

Skills

ITIL
100 % Complete
UC services
100 % Complete
OLA
100 % Complete
SLA
100 % Complete
Technical Skills
100 % Complete

Soft Skills

Team work

Accountability

Creativity and innovation

Problem-solving and decision-making

Flexibility

Strategic thinking

Tasks

Interact with service owners, operational teams to understand process requirements and SLAs

Managing and Improving IT Processes and Services Most Request Management, Incident, Problem, and Change

Mastering ITIL knowledge (mastering ITIL v3 and familiar with ITIL4)

Master the basics of ITSM knowledge with ITIL design and implementation approach

Experience with ITIL process development tools (such as Jira)

Familiar with (and preferably mastery) with agile methodologies (Scrum, Kanban) and Agile concepts

Preferably familiar with COBIT risk management

Service Catalog design experience

Ability to extract ITSM processes to implement in tools

شروع کنید (ارسال رزومه)

About Company

Naghshe Aval Keyfiat Company (NAK) is a provider of telecommunication and IT managed services aiming to localize providing the technical and engineering services of telecommunication and IT industry in the country which was established in 2011. Services of the company include management of needed activities throughout the life cycle of telecommunication and IT services. The most important activities include designing, implementation and maintenance service, project implementation as Full Turn Key projects either as a contractor or as a venture partner which decreases operational risk, enhances operational excellence, reduces operational and capital costs significantly and finally guarantees and enhances reliability of our key customers. NAK is a service provider of managed telecommunication services. Using efficient, young human forces with internal motivation besides having global technology and knowledge as the main driver for providing the services in addition to usage of modern systems and processes guarantee provision of desired services and continuous improvement.

مشاهده فرصت های شغلی این شرکت

13 روز کاری

زمان پاسخ‌گویی به وضعیت کارجوها توسط این شرکت بصورت میانگین 13 روز کاری می‌باشد