Dana Energy

Job Opportunity : Service Desk Engineer ( 3.7142857142857 Weeks ago )

Company : Dana Energy

business_center

Seniority Level:

Expert , Experienced

domain

Job Category:

Hardware / Server and IT

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Job Type:

Full Time

Salary :

Negotiable

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Tehran | No.140, Shahid Dastgerdi (Zafar) St., Shariati Ave., Tehran

Requirements

Degree Level

Bachelor's degree Master's Degree

Age Range

32 To 24 Year

Gender

No Difference

Requirements

Between 2 and 5 years In ICT

Behavioral qualities:

Customer service orientation

Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations

Ability to manage multiple priorities

Ability to work extended hours during tax season or when required to complete projects

Willingness to travel to remote offices as needed

Skills

network +
100 % Complete
Mikrotik
40 % Complete
Active Directory
80 % Complete
windows 10
100 % Complete
ITIL
40 % Complete
MCSA - MCITP
80 % Complete
English
80% Complete

Soft Skills

Flexibility

Communications skill

Self-development

Creativity and innovation

Team work

Accountability

Customer Orientation

Tasks

Effectively, professionally, and respectfully provides support for all Information Technology products and services offered by ICT service catalog to end users. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy

Records all required customer and problem information in the ICT ticketing system

Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job and also other informative work logs

If required, provides on-location support for various remote operational sites

Engages in research and in-depth troubleshooting to resolve technical issues.

Elevates complex and/or high priority problems to the appropriate support groups for resolution.

Verifies that suggested solutions effectively resolve the users' problems through verbal or system follow up

Works on Service Desk related projects as assigned by supervisor

Serves as a hardware technician who installs, repairs, troubleshoots, modifies computer systems and related hardware to meet the needs of customers

Responsible for all IT related equipment set up for meetings/presentations

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Oversee the performance of certain computer systems

Maintains strict confidentiality (e.g. passwords and other system security features) for the purpose of ensuring district network security

Available for 24x7 on-call rotation as operation might require

شروع کنید (ارسال رزومه)

About Company

Founded in the 2000, Dana Energy is a leading corporation focusing on oil and gas upstream business. After years of flourishing development with exceptional success rate in numerous oil & gas projects across Iran and Middle East, so far we are engaged in three business segments. We provide our projects by technical, financial and managerial expertise, advanced equipment and cutting-edge services necessary for success. Exploration and Production Dana Energy’s E&P capabilities includes geology, geophysics, geochemistry, petrophysics and reservoir engineering as the keys to discover new hydrocarbon reservoirs and to unlocking the potential of its assets. The company’s experience covers the value chain from exploration to production with innovative integrated subsurface workflows. Oilfield Services Our Oilfield Services include a diverse range of services including seismic data acquisition, data processing and subsurface imaging, well construction, rig provision and management, wide range of drilling services such as cementing and acidizing and provision of drill bits and downhole equipment. From the simplest well to the most complex reservoir, at different stage of the well and reservoir life, we deliver best-in-class services to our clients. Mid-Downstream The world today increasingly demands diverse forms of energy. As part of this division’s business, we are comprehensively engaged in overseas-related operations including trading of crude oil and petroleum products. We aim to further improve our sales infrastructure through efforts to expand trading business fields and boost cost competitiveness. In addition to conventional source of energies, we take a pragmatic approach to renewable energy sources by pursuing and focusing on technologies that leverage our local strengths.

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24 روز کاری

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