Customer service orientation
Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations
Ability to manage multiple priorities
Ability to work extended hours during tax season or when required to complete projects
Willingness to travel to remote offices as needed
Creativity and innovation
Effectively, professionally, and respectfully provides support for all Information Technology products and services offered by ICT service catalog to end users. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy
Records all required customer and problem information in the ICT ticketing system
Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job and also other informative work logs
If required, provides on-location support for various remote operational sites
Engages in research and in-depth troubleshooting to resolve technical issues.
Elevates complex and/or high priority problems to the appropriate support groups for resolution.
Verifies that suggested solutions effectively resolve the users' problems through verbal or system follow up
Works on Service Desk related projects as assigned by supervisor
Serves as a hardware technician who installs, repairs, troubleshoots, modifies computer systems and related hardware to meet the needs of customers
Responsible for all IT related equipment set up for meetings/presentations
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Oversee the performance of certain computer systems
Maintains strict confidentiality (e.g. passwords and other system security features) for the purpose of ensuring district network security
Available for 24x7 on-call rotation as operation might require
Founded in the 2000, Dana Energy is a leading corporation focusing on oil and gas upstream business. After years of flourishing development with exceptional success rate in numerous oil & gas projects across Iran and Middle East, so far we are engaged in three business segments. We provide our projects by technical, financial and managerial expertise, advanced equipment and cutting-edge services necessary for success. Exploration and Production Dana Energy’s E&P capabilities includes geology, geophysics, geochemistry, petrophysics and reservoir engineering as the keys to discover new hydrocarbon reservoirs and to unlocking the potential of its assets. The company’s experience covers the value chain from exploration to production with innovative integrated subsurface workflows. Oilfield Services Our Oilfield Services include a diverse range of services including seismic data acquisition, data processing and subsurface imaging, well construction, rig provision and management, wide range of drilling services such as cementing and acidizing and provision of drill bits and downhole equipment. From the simplest well to the most complex reservoir, at different stage of the well and reservoir life, we deliver best-in-class services to our clients. Mid-Downstream The world today increasingly demands diverse forms of energy. As part of this division’s business, we are comprehensively engaged in overseas-related operations including trading of crude oil and petroleum products. We aim to further improve our sales infrastructure through efforts to expand trading business fields and boost cost competitiveness. In addition to conventional source of energies, we take a pragmatic approach to renewable energy sources by pursuing and focusing on technologies that leverage our local strengths.