-Provide network monitoring, incident response, communications management and reporting problems (247)
-Ensure the smooth running of the network and services and follow-up tasks issues due the specified SLA
-Mitigate or resolve incoming incident and support requests and escalate to appropriate teams as necessary
-Document and communicate on cases from inception to resolution, including root cause analysis
-Ensure smooth hand off of cases to other team resources, as may be required, for resolution
-Support continuous improvement to monitoring services and internal processes for resolution of support requests
Afranet, is a public company operating within the IT sector in Iran. Headquartered in Tehran, it is one of the largest IT services companies in the country providing a range of products, capabilities and consulting services to a broad spectrum of business communities The company's current portfolio, includes broadband internet, data center, cloud services and e-commerce.