TACT / political understanding
Problem-solving and decision-making
• Develop and maintain excellent customer service to internal and external customers.
• Planning transport routes by carrying out a detailed study of cost effective trade routes
• Planning best means of transport to meet the cost as well as time barriers
• Process documents and information through the established export system.
• Assume responsibility for establishing specific new accounts as requested by supervisor.
• Review all documentation and forms, maintain communication with clients, and review their export process on a regular basis.
• Maintain client profile and databases.
• Coordinate the processing of shipments to the carrier and any government agency examinations, and consularization of documents that may be required.
• Perform all functions within defined time frames for processing the delivery of cargo, and invoicing the client.
• Conduct the timely collection of the receivables.
• Reply to overseas inquiries in a clear, concise and timely manner.
• Maintain clear, oral and written communication with clients.
• Provide excellent and timely customer service by proactively informing clients of the status of their shipments, answering questions and referring advanced technical questions to the appropriate staff member.
• Monitor the team’s performance and identify transactions and tasks that require special handling or expediting.
• Review all shipment export documentation and client invoice packages prior to distribution.
• Adhere to all international shipping regulations.
• Advise supervisor of any problems or irregularities discovered within assigned transactions.
Golrang Industrial Group (GIG) is a leading holding company which consists of about 70 companies with over 11000 employees working in several areas of business including detergent products, marketing and retailing, Sales, IT, Food, chain stores, industrial facilities, construction and etc. Some well-known GIG brands include Golrang, Ave, Softlan, Active, Home plus, Famila, Renex, Bingo, Atra and etc.