Job Description / Tasks
• Develop and maintain excellent customer service to internal and external customers.
• Planning transport routes by carrying out a detailed study of cost effective trade routes
• Planning best means of transport to meet the cost as well as time barriers
• Process documents and information through the established export system.
• Assume responsibility for establishing specific new accounts as requested by supervisor.
• Review all documentation and forms, maintain communication with clients, and review their export process on a regular basis.
• Maintain client profile and databases.
• Coordinate the processing of shipments to the carrier and any government agency examinations, and consularization of documents that may be required.
• Perform all functions within defined time frames for processing the delivery of cargo, and invoicing the client.
• Conduct the timely collection of the receivables.
• Reply to overseas inquiries in a clear, concise and timely manner.
• Maintain clear, oral and written communication with clients.
• Provide excellent and timely customer service by proactively informing clients of the status of their shipments, answering questions and referring advanced technical questions to the appropriate staff member.
• Monitor the team’s performance and identify transactions and tasks that require special handling or expediting.
• Review all shipment export documentation and client invoice packages prior to distribution.
• Adhere to all international shipping regulations.
• Advise supervisor of any problems or irregularities discovered within assigned transactions.