We are looking for curious and creative problem solvers with the growth mindset to join AP’s growing team of Service managers.
In this role, you will be a highly analytical and passionate professional who thinks about the service through the eyes of the customer and is keen to help grow revenue from our expanding portfolio of services.
A super talented service manager who works cross-department and ensures the quality of the service, defines and creates the product lifecycle roadmap so that it is aligned with senior management visions and strategies, determines priorities and activities in the service, manages end-to-end and understands the industry and offerings.
Main Duties
- Lead cross functional to deliver revenue commitments and growth targets
- Help developing annual business plan to identify and develop specific marketing tactics and commercial action plans to deliver annual growth objectives.
- Make sure the necessary processes are followed for the service to perform well on a daily basis
- Translate product vision into prioritized requirements for Product teams to implement
- Internalize business goals, understand the user behavior, back it up with data, design and deliver product solutions to solve customer problems.
- Interprets issues and recommends solutions; recommends process, product, or service improvements.
- Representative expert for the rest of the organization on the vertical products, and must ensure that all departments are prepared for successful product delivery
- Manage vendor relationships such as negotiations, settling contract, following up on settlement or payment processes and etc.
- Create Performance/Operation reviews & reports to management on a Biweekly, Monthly & Quarterly basis or any further intervals needed.
